Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB awarded $1 million for wildfire resiliency projects from Federal funding package

    Funds will be used to support fuels reduction work on a landscape scale in high-risk areas in the McKenzie River Valley and Eugene South Hills.

    Find Out More
  • Your Rates at Work: Investing Today for a Resilient Tomorrow

    For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.

    Find Out More
  • EWEB hires firm behind decommissioning Klamath dams for Leaburg support

    EWEB selects McMillen, Inc. to lead Leaburg project decommissioning, pointing to firm’s experience keeping nation’s largest-ever decommissioning project on-time and under budget.

    Find Out More
  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • Show More
EWEB is Exploring the Impacts of Widespread Electrification in our Community

November 09, 2021

Woman charging electric vehicle

Electrification is a term for upgrading technologies that run on fossil-fuels, like gasoline vehicles and natural gas heating, with alternatives that run on electricity, like electric vehicles and heat pumps.

Here in Eugene, where we are fortunate to have one of the cleanest power portfolios in the nation, electrification presents opportunities to reduce greenhouse gas emissions and support climate recovery goals. But there are also potential impacts on power supply resources and local infrastructure. 

In early 2020, EWEB initiated a two-phase study to help quantify the benefits and impacts of widespread electrification in our community. The purpose of the study is to inform future utility decisions related to electricity supply planning, customer programs and rate design. 

The Phase 1 report was complete in October 2020, and Phase 2 was completed and presented to EWEB's Board of Commissioners in November 2021 (watch the presentation video here). 

The study focuses on electrification of passenger vehicles and existing buildings that use natural gas for space and water heating in EWEB's service territory and analyzes value from the perspective of the individual customer, EWEB ratepayers, and society as a whole.

Graphic showing benefits of electrification from multiple perspectives

What does the study tell us?

Summary graphic of Phase 2 study findings

1. Electrification reduces carbon emissions

Today approximately 90% of EWEB's power comes from carbon-free resources, making upgrading from gasoline and natural gas an effective way to reduce greenhouse gas emissions that are contributing to climate change.

Graphs of carbon comparisons for different technologies

EWEB's study concludes that Eugene residents could reduce community carbon emissions by 45% compared to 2017 levels, primarily through EV adoption. Aggressive changes across all sectors (including the natural gas sector by increasing use of Renewable Natural Gas), could lead to even greater carbon reductions—60% compared to 2017 levels.

It's important to note that building and vehicle electrification are only part of a larger community-wide decarbonization strategy. Other potential carbon reductions outside of this study include improving energy efficiency of buildings through upgrades to windows and insulation, replacing old heating and cooling system with a high-efficiency equipment, increasing use of bikes and other forms of micro-mobility, and reducing non-combustion GHGs (like methane leaks). All are key parts of the pathway to a low-carbon future.

Graphic pillars of electrification

2. Electric vehicles and heat pump water heaters deliver the most benefits

EWEB's study analyzed the simple payback periods (upfront costs divided by annual savings) of transportation and building electrification and found that the most financially beneficial electrification opportunities come from electric vehicles and heat pump water heaters.

graphic electrification scorecard

3. The benefits of space heating electrification are more complex

EWEB studied several kinds of space heating systems and found that different ducted heat pumps have trade-offs between upfront costs and carbon reduction. Without significant policy incentives, upgrading gas space heating systems to electric has a net cost to the customer over the equipment lifetime, making it less likely that customers will retrofit existing buildings. However, all the heat pump technologies studied deliver significant carbon reduction benefits, and some customers may feel that the climate benefits outweigh the costs. EWEB's study concluded that future incentives or mandates that alter the current economics could lead to higher levels of electrification and therefore greater carbon savings. 

4. The benefits of Electric Vehicles are significant on all counts

Technology improvements, regulatory policies and vehicle manufacturer trends are all driving significant adoption of electric vehicles. By 2040, 85-95% of the vehicles on the road could be electric. EWEB's study finds EVs provide benefits to vehicle owners, other electric ratepayers and society as a whole:

  • All EVs, regardless of vehicle type, are expected to become cheaper than gas-powered cars before 2030.
  • Because of EWEB's nearly carbon-free power, upgrading vehicles from gas to electric power can reduce air pollution and create a better, cleaner environment.
  • By 2040, EV adoption could cut Eugene's total carbon emissions by almost 40%. 

graphic who benefits from EVs

5. EWEB customers consistently benefit from electrification

Upgrading from gasoline and natural gas to electric power can have beneficial effects on the price of electricity charged to EWEB customers, as increased electric revenues can be used to cover the fixed costs of the utility, reduce rates or pay for infrastructure investments. 

However, under very high electrification scenarios, EWEB might have to purchase additional power resources or build additional infrastructure to meet electricity needs. While EWEB has near term capacity to handle additional load from electrification, we need to plan for long-term impacts to maintain affordability for our customers.  

6. EWEB can handle the forecasted pace of electrification  

While EWEB's average load has declined since 2005, electrification has the potential to reverse that trend. The study finds that the pace of customer-driven electrification, if based on economic value alone, will be slow in the next decade, with EV adoption appearing to be the most likely and impactful.  In the next several years, EWEB has enough surplus energy and adequate infrastructure to meet our customers' electrification needs and the upcoming Integrated Resource Plan (IRP) can help EWEB plan for the electricity supply needs of the future.

7. Charging EVs during "off-peak" times is critical

Managing peak electricity demand is a critical component of achieving climate recovery goals and keeping energy affordable for all customers.

Peak power—when the highest level of electricity is consumed in our region within a specific timeframe—is more expensive, affecting power supply and infrastructure costs and, ultimately, customer bills. The power supply during peak times also has higher greenhouse gas emissions, which contributes to climate change. 

One key to managing peak impacts is to increase public and workplace charging during the middle of the day, shifting EV charging away from EWEB's existing 8 a.m. and 6 p.m. peaks. This can be done by increasing daytime public and workplace charging between the morning and evening peaks as well as shifting home charging to after 10 p.m. Increasing public or shared charging infrastructure can also be helpful for people without access to home charging such as customers who live in apartments. 

EWEB is already engaged in some of this peak mitigation work. We offer a Level 2 charger rebate which can help our customers schedule their vehicle charging to after 10 p.m. In the upcoming year, we will be working with community partners to expand workplace and public charging infrastructure.

What's next?

The study is part of EWEB's larger and ongoing Electricity Supply Planning (ESP) effort. Electricity Supply Planning includes a broad set of actions, such as evaluating power portfolio options, negotiating power purchase agreements, managing infrastructure, and developing customer products and services, all with the goal continuing to serve our community over the long-term with clean, affordable and reliable power. This electrification study helps EWEB understand our customer's demand for electricity in the future. 

In 2022 EWEB will begin preparing our next Integrated Resource Plan, a process aimed at helping EWEB make decisions about long-term power generation resources. This electrification study will help us understand the potential impacts of electrification on those decisions.