Related Programs
EWEB is replacing the leaky and antiquated reservoir with new, modern drinking water storage tanks built to withstand major earthquakes.
Important notice regarding payment services.
EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.
Find Out MoreEWEB’s elected Board of Commissioners are considering rate changes intended to help maintain reliable utility services and support essential investments in Eugene’s water and electric infrastructure.
Find Out MoreThe results are in! View the winning posters from EWEB's 2024 Public Power Week Poster Contest.
Find Out MoreWe’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.
Find Out MoreWhile the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.
Find Out MoreEWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024.
Find Out MoreEWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.
Find Out MoreLearn how you can prepare for an extended water outage.
Find Out MoreAmid a turbulent energy landscape and rising costs, EWEB has reduced projected rate increases for electricity and water in 2025.
Find Out MoreMichele Victor lost her home, septic system, and two cats to the fire. But thanks to EWEB's Septic System Repair and Replacement Grants, she is one step closer to rebuilding her home.
Find Out MoreHundreds of attendees practiced filling up water containers at Saturday's demonstration event.
Find Out MoreEWEB celebrates our community's commitment to protecting the McKenzie River, the source of Eugene's drinking water.
Find Out MoreCompeting against public utilities from across the region, EWEB brought home two significant awards in recognition of our work to engage and inform the community.
Find Out MoreLet's "Be Ready" together!
Find Out MoreJust as you take steps to safeguard your home and family, EWEB is investing in equipment and processes to ensure our community’s electric and water systems remain reliable in the face of adversity.
Find Out MoreSeptember 28, 2023 • Claire Wray, EWEB Communications
Next time you wake up, try to count how many times you use water in just the first 15 minutes of your day. Do you head straight for the shower? Brush your teeth? Fill up your coffee pot for your morning brew? All three? It’s amazing how much we rely on water.
On October 19, EWEB will participate in the observance of the ninth-annual “Imagine a Day Without Water.” The event was founded to highlight how water is essential, invaluable, and in need of continuous investment.
This year’s observance is particularly poignant as EWEB works to improve the resiliency of our water system. We are facing unique challenges related to aging infrastructure and the threat of natural disasters like earthquakes.
Luckily, EWEB’s citizen-elected Board of Directors has taken a proactive approach to addressing risks and safeguarding our water future. In addition to recent upgrades at our Hayden Bridge Water Treatment Plant, EWEB is rebuilding water reservoirs with modern, earthquake-resilient water tanks. We are also replacing water pipelines with seismic-resilient materials.
Many other water systems across the country are facing “aging infrastructure bubbles” like ours. And in some cases, their failure to complete timely upgrades has led to extended water outages, boil water notices, and critical losses in system pressure which inhibits firefighting and other essential services.
We are thankful to have a Board that prioritizes water security. And events like “Imagine a Day Without Water” are important reminders that we must invest in our systems to maintain reliable service.
EWEB is replacing the leaky and antiquated reservoir with new, modern drinking water storage tanks built to withstand major earthquakes.
The existing 20 million gallon tank will be replaced by two new, 7.5 MG tanks.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday