Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB awarded $1 million for wildfire resiliency projects from Federal funding package

    Funds will be used to support fuels reduction work on a landscape scale in high-risk areas in the McKenzie River Valley and Eugene South Hills.

    Find Out More
  • Smart meters make UO move-in easier

    Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.

    Find Out More
  • EWEB customers achieve remarkable results in environmental stewardship through EWEB's Lead Green programs

    Subscribers of EWEB's Lead Green programs helped reduce carbon emissions in 2023 by 730 metric tons of CO2e.

    Find Out More
  • EWEB prepares to re-energize the new Currin Substation

    The rebuilt substation will increase load capacity, improve power reliability, and incorporate seismic resiliency to ensure service to our community for generations.

    Find Out More
  • EWEB, SUB and RWD join forces at Lane County Fair to distribute water to fairgoers

    The Eugene Water & Electric Board, Springfield Utility Board and Rainbow Water District are teaming up for the 9th year to provide fairgoers with clean, cold free water.

    Find Out More
  • Show More
EWEB launches new environmental programs in honor of Earth Day, increases solar funding

April 22, 2022

Green Options

EWEB is offering an updated suite of environmental programs designed for customers who want to save money, water and energy while taking their commitment to sustainability to the next level.

Some of the programs are new, while others have been revamped. The Green Options programs fall under four umbrellas:

  • Live Green: Rebates and loans can help customers pay for energy efficiency upgrades such as insulation, ductless heat pumps and heat pump water heaters. 
  • Work Green: Businesses can take advantage of incentives for more efficient lighting, HVAC and commercial refrigeration. 
  • Move Green: Electrifying transportation can drastically reduce carbon emissions. Customers can get a $500 rebate from EWEB for a Level 2 fast charger for their electric vehicle, plus state and federal rebates. We are also offering a $300 e-bike incentive. These programs are funded by the Oregon Clean Fuels Program.
  • Lead Green: Some customers want to put more of their money where their values are. By subscribing to EWEB’s Greenpower program, which originally launched in 2007, customers can fund rooftop solar and local renewable energy projects here in Eugene. EWEB’s Cleanpower program allows customers to purchase Renewable Energy Certificates at an affordable price. And customers can also buy carbon offsets or invest in local carbon forestry projects in the McKenzie watershed.

“The electricity that EWEB generates or acquires already has a very low carbon footprint with around 90 percent from carbon-free resources. But many of our customers want to do more, and we want to support their sustainability goals. Green Options will help us do together so much more than we can do on our own,” said Juan Serpa Muñoz, a business line manager at EWEB who helped develop Green Options. “I’m especially excited about our electric mobility options that will give people of all incomes an option to get around without relying on fossil-based fuels.”

At the same time, EWEB is also injecting additional funding into our solar photovoltaic (PV) program, which has historically been funded entirely by customers who voluntarily subscribe to Greenpower. The 2022 funding for the solar program has already been more than 95 percent allocated, so in honor of Earth Day, we have increased the 2022 solar PV budget by $100,000.

“We recognize that many of our customers prioritize environmental stewardship and we are committed to the partnership we have with our community to ensure a sustainable future,” said Anna Wade, a business line manager at EWEB who also helped develop Green Options. “That’s why we are extending customer access to programs that promote renewable energy and address carbon emissions. By design, we’re offering a variety of different program options with various pricing structures to make sure that customers can buy in at a level that meets their environmental goals but also their financial needs.”

The brand-new Green Options programs offer a variety of ways for customers to promote sustainability. 

  • Invest in renewable energy by purchasing Renewable Energy Certificates. Every certificate purchased represents an investment in renewable energy and displaces a certain amount of dirty energy with carbon-free sources such as wind and solar. 
  • Save on an electric bike purchase with a $300 rebate. E-bikes are among the most efficient, least carbon intensive ways to get around – without breaking a sweat. 
  • Share an electric vehicle. We are partnering with nonprofit Forth Mobility to bring three electric vehicle sharing stations to Eugene, including a dedicated station for residents of St. Vincent de Paul's Iris Place.
  • Fund local carbon sequestration in the McKenzie River watershed. Customers can support carbon forestry and sequestration research projects along the McKenzie River. 
  • Neutralize your carbon footprint with carbon offsets. We’ve partnered with the Klawock Heenya Forest Carbon Project to offer customers purchasable carbon offsets for carbon sequestered in an 8,600-acre forest in southeast Alaska.

Future decisions about other customer programs and solar funding will be informed by EWEB’s in-progress Integrated Resource Plan (IRP). For the IRP, our analysts are forecasting EWEB’s future energy needs and assessing various energy resource portfolios that could meet those needs. An initial public draft of the IRP is expected at the end of the year and will be available for public input. The IRP will help us determine what types of resources to invest in, including programs for customers that save or shift energy use.