Skip to Content

Important notice regarding payment services.

EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.


(Close)

Related News

  • Related News

  • EWEB continues 2025 budget and rate-setting process

    EWEB’s elected Board of Commissioners are considering rate changes intended to help maintain reliable utility services and support essential investments in Eugene’s water and electric infrastructure.

    Find Out More
  • Public Power Week Poster Contest Winners 2024

    The results are in! View the winning posters from EWEB's 2024 Public Power Week Poster Contest.

    Find Out More
  • 2025 rate update: Less than Initially Forecasted

    While the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.

    Find Out More
  • EWEB Launches 2024 Residential Customer Survey

    EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024.

    Find Out More
  • Smart meters make UO move-in easier

    Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.

    Find Out More
  • Show More
March 7 Board Meeting report

March 17, 2023 Rachael McDonald, EWEB Communications

PUBLIC INPUT:

Vida resident Will Rutherford praised EWEB’s Karl Morgenstern for his work to protect the McKenzie Watershed. Morgenstern retired at the end of February.  Rutherford said he wanted to acknowledge Morgenstern’s work on source protection. He added, “Standing behind him and beside him are a whole lot of people doing excellent work supporting the efforts that are going on in our watershed.”

Jim Neu with 350 Eugene also thanked staff and General Manager Frank Lawson for the recent public meetings on the Integrated Resource Planning and thanked EWEB Climate Policy Analyst Kelly Hoell for reaching out to his group for input on the EWEB Climate Guidebook.  

 

TOPICS & DECISIONS:

  • The Board of Commissioners approved contracts for EWEB Enterprise Solutions (EES) Implementation, a new technology system to make EWEB more efficient and allow us to better serve customers. The vote was unanimous.
  • EWEB Chief Financial Officer Deborah Hart informed the board that EWEB is seeking 2023 bonds for the water utility. U.S. Treasury rates are low so it’s a good time to seek bond funding. That request will go to the Eugene City Council for authorization next month.
  • In his State of the Utility address, General Manager Frank Lawson highlighted the work EWEB has done to meet its challenges and opportunities. He said EWEB is a strong organization and has had one of its safest years in the past two decades.
  • EWEB Climate Policy Analyst Kelly Hoell updated the board on the Climate Guidebook, which is rolling out over the next couple of months. It’s an encyclopedic reference document for EWEB leaders, staff, and the community. The first iteration of the guidebook includes information on climate policy with principles to guide EWEB investments. It also looks at the forecast for power in the future and how EWEB’s Integrated Resource Planning is involving the public and interest groups to plan ahead. The guidebook’s section on customer decarbonization is an area that will have the most growth over the next year with information on how to partner with other community organizations to support decarbonization.
  • Integrated Resource Planning: the IRP team delivered new analytical results and will have an updated draft in June. EWEB has been involving the public in the planning process in a number of ways, including holding a town hall in February with Q&A and a presentation from Frank Lawson. Lawson also spoke at the City Club of Eugene and EWEB staff have presented at neighborhood association meetings in Eugene. OPB also featured the IRP in a recent Think Out Loud segment, which was heard statewide.

 

NOTABLE QUOTES:

During the discussion of contracts for EWEB Enterprise Solutions (EES), Commissioner Matt McRae acknowledged that the more efficient technology system for customer service is a huge investment. “The need is clear to me. The benefits are obvious,” McRae said. “It seems to me this is the right direction to go. I appreciate the long-term commitment of this team.” The contracts are for $5 million over 5 years for Program Director Services from Avant Consulting and $16 million over 2 years with implementation partner Deloitte.  

After hearing Frank Lawson’s State of the Utility address, Commissioner Mindy Schlossberg said she’s “Proud to be part of this organization.  In the 4 to 5 years I’ve been on this board, things keep getting better.” She also complimented EWEB’s communications team for its work on the Leaburg Project Strategic Evaluation, East 40th Water Storage Project, and Integrated Resource Planning.

General Manager Lawson agreed. He said, “There’s a lot of work ahead of us. It’s very valuable to have a board that’s so productive and a community that cares about it. We have a great group of people.” He also mentioned newly retired Karl Morgenstern’s work in source protection. “Success breeds success. He started something. Others will continue to build on that.”

Commissioner John Barofsky said there’s a lot of polarization in the community. He said, “I feel comfortable that we are here to help mend polarization around things like climate. We are a large partner in this conversation in this community. We did make a lot of decisions this year. But now we need to implement them.” He pointed to the recent decision to decommission Leaburg Dam. “Yes, we have a lot of hard work to do. I have faith that we’ll be able to go out and do it.”

Commissioner McRae added, “It’s a huge honor to work with a team of wildly smart individuals that are steering this ship.”

Next Board Meeting is April 4

EWEB Board of Commissioner meetings are on the first Tuesday of each month. The public is invited to attend in person or online. You can sign up for public comment or email your commissioner anytime. Commissioners are volunteer, elected officials who represent EWEB customers.