Related News
Related News
-
Tips to stay cool while saving money this summer
June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.
Find Out More -
EWEB offering additional energy efficiency supplement to qualified customers
Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.
Find Out More -
New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
Find Out More -
Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
Find Out More -
EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
With more ice forecasted for Tuesday, all EWEB crews are in the field assessing outages and restoring power.
Find Out More -
Start the New Year saving money with energy saving tips
We know that saving money is important to our customers. Using energy and water wisely is a great way to reduce your monthly utility bill, even as the costs of electricity and water rise. EWEB has several steps you can take to reduce your usage and even make your home feel more comfortable.
Find Out More -
EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).
Find Out More -
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.
Find Out More -
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.
Find Out More -
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.
Find Out More -
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.
Find Out More -
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.
Find Out More -
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.
Find Out More -
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.
Find Out More -
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.
Find Out More - Show More
Payment Processing Incident: Information for Affected Customers
September 07, 2021
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
The following information was emailed to affected customers on 9/7/21.
WHAT HAPPENED?
Due to a vendor error, some recent EWEB bill payments may have resulted in erroneous charges.
The vendor reversed the charges on Sept. 1, and a credit will be posted to the bank accounts or credit cards that affected customers used to pay their EWEB bill. It make take a couple of days for banks or credit cards to recognize the reversal.
On Sept. 8, the vendor will reprocess the correct payments to EWEB.
The erroneous charges resulted from a data processing error. It is important to note that there is NO evidence to suggest any personal customer data was compromised.
If you were affected by this error, you do not need to take any action, other than monitor your accounts for the activities outlined above.
Affected customers will likely see several transactions related to this incident on the bank account or credit card used to pay your EWEB bill, including:
- Erroneous payment(s) to EWEB between 8/26 and 8/29
- Reversal of payments made to EWEB in the form of a credit
- Reprocessing of the correct EWEB payment on 9/8
If you happened to resubmit your EWEB payment ahead of the 9/8 reprocessing, we will automatically reverse the duplicate payment.
IF YOU NEED ASSISTANCE
We are determined to ensure the vendor achieves a full and prompt resolution to the error with your payment without any action on your part.
However, if you need assistance related to this issue, please contact us during normal business hours (9 a.m - 6:30 p.m.). We have set up a special "concierge" phone line to assist you. To reach the concierge service, call our Customer Service line 541-685-7000, press 3 for customer service, then press 1.
Please note: We are doing our best to assist impacted customers with the caring, helpful service you deserve. However, we are experiencing long on-hold times during certain times of the day.
RESOLVING THIS PROBLEM IS AN URGENT, TOP PRIORITY FOR EWEB
We want to assure you that we are very seriously concerned with this issue, and sympathetic to all of the challenges it presents. Although the problem occurred with the vendor, we are committed to doing our part to make it right.
We appreciate your patience and understanding.
