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We are currently experiencing longer than normal wait times.

As we launch our new system, we are currently experiencing higher than normal call volume. We understand how valuable your time is and apologize for the longer wait times. Our team is working hard to assist every customer as quickly as possible. 

Learn more about our updated portal and self-service options here.


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November 19 2024

November 19, 2024 Robyn Smith, EWEB Communications

Giving the gift of preparedness

The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

November 07 2024

November 07, 2024 Jen Connors, EWEB Communications

EWEB Communications Win National Recognition for Public Power Excellence

We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.

October 18 2024

October 18, 2024 Adam Spencer, Communications Specialist

Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River

EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.

October 17 2024

October 17, 2024 Claire Wray, EWEB Communications

Imagine a Day Without Water 2024

Learn how you can prepare for an extended water outage.

October 12 2024

October 12, 2024 Jen Connors, EWEB Communications

Smart meters make UO move-in easier

Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.